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Will it blend?

Remember the good old days when you weren’t forced to have fun at work? When you could sit untroubled in a colorless cube all day and growl at anyone who came too close?

Good times, good times.

But then along came the consultants and everything was ruined. Realizing that fun could add to the bottom line through increased employee productivity and creativity, a depressing vogue for jocularity swept across the nation. Managers read absurd books like ‘The Levity Effect: Why It Pays to Lighten Up” and soon we were all glued to colored beanbags, forced to write emails in crazy Comic Sans and dreading the Monday morning banana bread bake-off with our co-workers.

We exaggerate (for comic effect, see?) but the point is that fun became far less fun when it morphed into explicit corporate strategy. And herein lies an important lesson for making ‘blending’ work.

Yes, at LBi we firmly believe that skillfully blending different disciplines together leads to more creative, more effective work. And yes, we’re banging on about it here to get the wheels in motion and introduce our preferred way of working. But we also know that we can’t force people to blend, either within our agency or with our beloved clients. Indeed, forced blending is worse than no blending at all – a tiresome imposition on our already busy working days.

So what can we do?
First, realize that blending is a culture, not a process. You need people who are up for it, who make blending infectious and unstoppable.

And today, we’re happy to reveal that we’ve developed a fool-proof test to identify potential blenders, the alpha employees of the future, wherever they work:

Do you like this?

If yes, congratulations – you are human and therefore a blender!
If no, I’m sorry – you are clearly a robot.

Easy, right? Wanting to blend is simple human nature. We clever people-monkeys are actually programmed to be sociable, to collaborate and find joy in sharing ideas. Sadly, though, years of treating business like trench warfare has trained us to think in boxes, in straight lines and in fear.

Blending is not something we need to create. It’s something we need to rediscover by stripping away the stuff that gets in the way. Here are three things that we believe inhibit blending – and brilliant work – every day.

1. Job Titles
Yes, we need to know what people’s jobs are. And it helps to know where we fall in the decision making process. However, it always amazes us that businesses look for inspirational, well-rounded people and then slap a business title on their head that deprives them of 90% of their creative capacity. Let people contribute wherever they can add value – the best idea wins, no matter where it comes from.

2. Corporate Babble
One minute we were having fun thinking up some cool ideas to make people fall in love with your brand. The next we’re agonizing to describe a ‘Global Brand Acquisition Creative Development Strategy for AB1 Millenials’ in bullet points. Enough said.

3. Politeness
We like that you’re nice to us. But we’re better when you tell us what you think. If an idea isn’t working for you despite our best efforts, be honest. Our shared ambition is to create brilliant work and we’d rather be thinking up new gems than, as a wise and eloquent man once said, ‘polishing turds’.

There are many more things to add to the list of subtractions. We’d love to hear your thoughts.

Ultimately, the thing about blending is that we all have to take personal responsibility for it. That seems somewhat ironic but it’s something that happens with you, not to you. The good news is that, for the most part, it involves doing less not more. So ask yourselves this – what can you cross off your ‘to do’ list tomorrow that will make the day blend a little better?

At LBi, we talk a lot about digital solutions that ‘add fun, value and interest to people’s lives’. Where better to start than with the way we work together?

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Urban Planning and Potential Implications for Digital Planning

I’ve always had a bit of interest in urban planning and this summer I finally got around to re-reading a Jane Jacobs classic and Robert A. Caro’s super huge The Power Broker. I haven’t quite become an expert, but it did provoke some thought about how the behavioral insights from urban planning might provide some insight into digital behaviors.  Here’s my summer book report!

Urban planning makes a lot of sense to me as a model for digital behavior – it’s about how people live and move about their day-to-day lives. How they go about setting up communities and interact with each other individually and as groups. We populate and move about the internet in much the same way.

For example, some of Jane Jacob’s basic thinking on successful neighborhoods includes ideas about short blocks instead of long ones:

Streets_3

There are some pretty clear connections to how users move through sites and between experiences. The lessons about content design and ease of use are ones that most marketers have learned well by now (even if they have some trouble actually executing against it.)

I am not suggesting that we should take on the task of building digital ‘neighborhoods’ – in fact, if anything, consumers are ever more empowered to build their own digital neighborhoods as we edge closer and closer to a real version of the semantic web. Our task becomes to understand what motivates consumer behaviors, watch for patterns to identify gaps and then to understand what we can help our clients provide consumers in order to complete the ‘neighborhoods’ they’re designing themselves.

Urban planning has a lot to teach us about how human beings go about combining work and play, function and pleasure, and the innate preferences and patterns of behavior that I believe now inform our digital lives. This is grounded in  an understanding that the way we relate to each other and our environments are essentially ingrained and do not evolve, regardless of technological and sociological changes. There’s plenty of room for argument, especially as mobile and social networking technologies become mass, but even the introduction of quite significant technologies – radio, TV, telephone – have not changed the same basic motivators of human behavior.

The geography and infrastructure of cities physically map the history of human approaches to our most basic motivations. The internet is an intangible version of the same.

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An LBi First… and Certainly Not a Last!

2010-09-14_21-12-16_30

Molly M and I attended the 2010 SAMMY Awards in NYC on September 14th on behalf of LBi and our client, Focus Features. The SAMMYs award excellence in Social Advertising, Media and Marketing and we were nominated for Best Branded Social Community for the multi-platform social media campaign for the May 2010 release of BABIES.

Going in, we weren’t sure we had this locked down – we had some tough competition! Up against us were Hasbro for their Trivial Pursuit campaign and T3 for their work with Windows Phone 7. As luck would have it, we took our seats next to one of our competitors and they made it clear that they were there to beat us! After a fairly tedious comedian, who made many-a social media pun, the award ceremony began. When BABIES was announced as the winner in our category, we ran up to the stage and thanked the judges and gave a short speech. We were gloating as we made our way back to the table, where the opposing agency team could barely muster up a, “congratulations.”

As we proudly looked at our award, we noticed that they accidentally engraved the wrong agency name in the glass. Despite the fact that we left without the physical award in hand (ours is currently being re-engraved), we are so proud to be the first recipients of an award for the LBi New York office!

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Brands, Take a Cue from the Bands

When it comes to creating engaging and interactive digital experiences, musicians have been on the forefront of experimenting with new technology. Brands who are looking for innovative ways to engage their audiences might want to take a few pointers from these guys.

Check out these four great examples of forward-thinking bands:

Freemium eCommerce

Radiohead

On October 10th, 2007, Radiohead famously released their 7th album, In Rainbows, on a pay-what-you-want scheme. The album was available as a digital download exclusively from their site and “sold” three million copies, generating more money before it was physically released (on December 31, 2007) than the total money generated by sales of the band’s previous album, Hail to the Thief.

Augmented Reality

John Mayer

Last October 2009 John Mayer released the video for his new single, “Heartbreak Warfare,” in augmented reality on JohnMayer.com. Users were instructed to print out a marker, turn on their webcam and line the icon up to the image on the screen. Once it was lined up, they were presented with a living room that turned into a battle field. The user was then featured behind the video, holding the marker.

** The same month last year, a lesser known [techno Australian] band, Lost Valentinos, released an even cooler AR music video, with individual markers that you could move around to create your own experience.

Lost Valentinos

Interactive 3D

Broken Bells

This past month, one of my new favorite bands, Broken Bells, released an online interactive 3D music video for their song “October” in which the user’s cursor steers a stream of blue light on a musical journey through space, verse and chorus. At the end of the experience, users are asked if they’d like to save their personalized experience, allowing them to share and/or check it out again later.

Open Web Technology

arcade fire

Finally, my fellow Canadians, The Arcade Fire, have just released an interactive video for “We Used to Wait”, which was directed by Chris Milk and uses some of the latest open web technologies, including HTML5 video, audio, and canvas.

My favorite thing about this experience is the integration with Google Maps and Street View’s API. The user is prompted at the beginning of the experience for the address of the house that they grew up in, which is then featured throughout the video [and will give you goose bumps]!

POP QUIZ: Notice any themes in this post??? OCTOBER (release dates for Radiohead, John Mayer, Lost Valentinos, and title of Broken Bells video)….ooooooohhhhhhhhhhh

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New Additions and Promotions at LBi!

It has been a busy summer here at LBi! We are happy to announce a number of noteworthy additions and promotions within the New York office.

Christopher Enright, a 10-year veteran with the agency has been promoted to Chief Innovation Officer. He will continue to run all of the agency’s innovation projects and will be integral in growing out LBi’s Innovation Lab. Additionally, Taylor Noguera has been appointed US Director of Business Development.

Pete Johnson and Mike Hartman have recently joined our senior creative leadership as Group Creative Directors. Debby Chow, Director of CRM and Erin Keefe, Strategy Director, Health, have come in to help support the growing Strategy and Planning group.

The New York office has made 40+ new hires in the past couple of months with expansion coming from new business as well as growth within the current client portfolios and verticals.

For the full release and more information about Pete, Mike, Debby and Erin, please click here.

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