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Will it blend?

Remember the good old days when you weren’t forced to have fun at work? When you could sit untroubled in a colorless cube all day and growl at anyone who came too close?

Good times, good times.

But then along came the consultants and everything was ruined. Realizing that fun could add to the bottom line through increased employee productivity and creativity, a depressing vogue for jocularity swept across the nation. Managers read absurd books like ‘The Levity Effect: Why It Pays to Lighten Up” and soon we were all glued to colored beanbags, forced to write emails in crazy Comic Sans and dreading the Monday morning banana bread bake-off with our co-workers.

We exaggerate (for comic effect, see?) but the point is that fun became far less fun when it morphed into explicit corporate strategy. And herein lies an important lesson for making ‘blending’ work.

Yes, at LBi we firmly believe that skillfully blending different disciplines together leads to more creative, more effective work. And yes, we’re banging on about it here to get the wheels in motion and introduce our preferred way of working. But we also know that we can’t force people to blend, either within our agency or with our beloved clients. Indeed, forced blending is worse than no blending at all – a tiresome imposition on our already busy working days.

So what can we do?
First, realize that blending is a culture, not a process. You need people who are up for it, who make blending infectious and unstoppable.

And today, we’re happy to reveal that we’ve developed a fool-proof test to identify potential blenders, the alpha employees of the future, wherever they work:

Do you like this?

If yes, congratulations – you are human and therefore a blender!
If no, I’m sorry – you are clearly a robot.

Easy, right? Wanting to blend is simple human nature. We clever people-monkeys are actually programmed to be sociable, to collaborate and find joy in sharing ideas. Sadly, though, years of treating business like trench warfare has trained us to think in boxes, in straight lines and in fear.

Blending is not something we need to create. It’s something we need to rediscover by stripping away the stuff that gets in the way. Here are three things that we believe inhibit blending – and brilliant work – every day.

1. Job Titles
Yes, we need to know what people’s jobs are. And it helps to know where we fall in the decision making process. However, it always amazes us that businesses look for inspirational, well-rounded people and then slap a business title on their head that deprives them of 90% of their creative capacity. Let people contribute wherever they can add value – the best idea wins, no matter where it comes from.

2. Corporate Babble
One minute we were having fun thinking up some cool ideas to make people fall in love with your brand. The next we’re agonizing to describe a ‘Global Brand Acquisition Creative Development Strategy for AB1 Millenials’ in bullet points. Enough said.

3. Politeness
We like that you’re nice to us. But we’re better when you tell us what you think. If an idea isn’t working for you despite our best efforts, be honest. Our shared ambition is to create brilliant work and we’d rather be thinking up new gems than, as a wise and eloquent man once said, ‘polishing turds’.

There are many more things to add to the list of subtractions. We’d love to hear your thoughts.

Ultimately, the thing about blending is that we all have to take personal responsibility for it. That seems somewhat ironic but it’s something that happens with you, not to you. The good news is that, for the most part, it involves doing less not more. So ask yourselves this – what can you cross off your ‘to do’ list tomorrow that will make the day blend a little better?

At LBi, we talk a lot about digital solutions that ‘add fun, value and interest to people’s lives’. Where better to start than with the way we work together?

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Urban Planning and Potential Implications for Digital Planning

I’ve always had a bit of interest in urban planning and this summer I finally got around to re-reading a Jane Jacobs classic and Robert A. Caro’s super huge The Power Broker. I haven’t quite become an expert, but it did provoke some thought about how the behavioral insights from urban planning might provide some insight into digital behaviors.  Here’s my summer book report!

Urban planning makes a lot of sense to me as a model for digital behavior – it’s about how people live and move about their day-to-day lives. How they go about setting up communities and interact with each other individually and as groups. We populate and move about the internet in much the same way.

For example, some of Jane Jacob’s basic thinking on successful neighborhoods includes ideas about short blocks instead of long ones:

Streets_3

There are some pretty clear connections to how users move through sites and between experiences. The lessons about content design and ease of use are ones that most marketers have learned well by now (even if they have some trouble actually executing against it.)

I am not suggesting that we should take on the task of building digital ‘neighborhoods’ – in fact, if anything, consumers are ever more empowered to build their own digital neighborhoods as we edge closer and closer to a real version of the semantic web. Our task becomes to understand what motivates consumer behaviors, watch for patterns to identify gaps and then to understand what we can help our clients provide consumers in order to complete the ‘neighborhoods’ they’re designing themselves.

Urban planning has a lot to teach us about how human beings go about combining work and play, function and pleasure, and the innate preferences and patterns of behavior that I believe now inform our digital lives. This is grounded in  an understanding that the way we relate to each other and our environments are essentially ingrained and do not evolve, regardless of technological and sociological changes. There’s plenty of room for argument, especially as mobile and social networking technologies become mass, but even the introduction of quite significant technologies – radio, TV, telephone – have not changed the same basic motivators of human behavior.

The geography and infrastructure of cities physically map the history of human approaches to our most basic motivations. The internet is an intangible version of the same.

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World Cup Fever Hits LBi

LBi has taken the World Cup to a whole new level—sibling agency rivalry. The New York and UK offices have made a “friendly” bet for when the two teams go against each other on Saturday, June 12th. In addition to an undisclosed wager, there was an over-arching creative battle. Each office created posters taunting the other team.

This is what happens when the gloves come off, the love for your country shines through, and your “client” has no say in the execution! A little below the belt? Maybe, but all is fair in love and advertising.

www.declineofthebritishempire.com

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Is relevance irrelevant?

Every day someone sends me several links to videos or a websites that I “just have to see” because they’re hysterical or inventive or unbelievable. I’m sure it’s the same for you. None of us are immune to viral spread, especially those of us in the marketing and advertising business.

Many of these little bugs are simply chance moments (or seemingly so) that were caught on video. Some are admirable art projects created by individuals. And, of course, some are ads—or something ad-like—created for brands.

Of course, it didn’t take too long for marketers to discover the exponential value inherent in the viral phenomenon. And just last week, AdAge curated video content on YouTube, bringing us its top 20 ads. But what really interested me wasn’t AdAge’s list; it was the debate that erupted as a result. It raised the thorny question of whether or not viral marketing needs to be completely relevant to the brand, product or service on offer.

My immediate reaction was to line up with the traditionalists: Any effective advertising or marketing has to be wholly relevant or it’s a missed opportunity. It’s what I’ve always believed and could be historically supported by results. I was sure of it. Until I wasn’t sure.

What shook my faith first is the fact that viral communications are really not required to be “ads” in the traditional sense—and in most cases, probably shouldn’t be. The point is to make something so entertaining, rare or valuable that people will want to share it with others. How many 30-second TV spots can you say that about? The second mind-changer was that while viral marketing can take many forms, it’s probably most effective in gaining mindshare, and that doesn’t always require a perfectly relevant message. After all, gaining our audiences’ attention these days is usually job number one.

The position I settled on, however, could be viewed as a bit of a cop-out. Should viral marketing be wholly relevant? Yes. Er, No? It depends. If you have an emerging brand that, first and foremost, needs to gain visibility, then maybe not. Particularly since your viral marketing is likely only one component in your communications arsenal. You’ll have plenty of opportunities to fill in the blanks elsewhere.

Now, is the best solution to create something that’s wildly entertaining, informative and relevant? If you can pull it off, absolutely. But I won’t be so quick to dismiss something that I don’t find instantly and obviously relevant if it’s spreading like wildfire. Will you?

You can peruse the AdAge Viral Video Chart, ponder and fire at will.

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Choosing an appropriate charting solution

Recently our team was given the task of building a data visualization interface for one of our clients. The requirement was to have the ability to chart large amounts of backend data in as many chart types as possible along with the option to view charts in 3D. My job was to research a few techniques of doing this and present the team with possible solutions.

Since the application was being built in ASP.NET the first thing I looked at was the ASP.NET Charting Control. The ASP.NET charting controls provide a rich set of charting options, including pie, area, range, point, circular, data distribution, ajax interactive, doughnut among others. The charting data can be declared both inline within the control declaration or you may use data-binding to populate it dynamically. Scott Gu has a very good blog post about the ASP.NET charting controls . Also I read an excellent tutorial series by Scott Mitchell about the same.

Next I checked out Google’s charting API. Using their service to generate charts involves formatting a URL with the necessary parameters (data, size, color, labels etc) and simply making a GET or a POST request to the Google Chart API. The API can generate many kinds of charts, from pie or line charts to QR codes and formulas.  All you need is a little bit of client side scripting and you are good to go.

Another option I looked at was the generation of charts by styling elements using CSS and not relying on images but that’s tricky with dynamic data. Also since we were using jQuery as our JavaScript framework I looked at various samples involving the use of JavaScript to build charts.

Finally I evaluated the Silverlight toolkit which provides charting controls that when combined with RIA services can be implemented very easily.

In the end given the flexibility, large number of charting options, cost (free), familiarity with the underlying technology (.NET) and 3D capabilities made the ASP.NET charting control our choice for this particular project. Implementation was a breeze and the client loved it!

Charting

Charting

Resources:

ASP.NET chart control

Google Chart Tools

CSS Solutions

JavaScript Solutions (http://bit.ly/cdNDOo, http://bit.ly/c4×3ot, http://bit.ly/czUsLt)

Silverlight Toolkit

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